Privacy Policy

Tropical Stickers has implemented several physical, electronic and procedural measures, which allow you to safeguard your privacy, while also preserving your personal information.

1. PRIVACY STATEMENT

Tropical Stickers is a registered brand under which the commercial company Tropical Papelaria e Consumíveis Limitada operates, with headquarters at Avenida Gago Coutinho 218, 4630-206 Marco de Canaveses.

For Tropical Stickers, the privacy of your data is important. Therefore, we thank you for the trust placed in us. To this extent, Tropical Stickers has implemented several measures at a physical, electronic and procedural level, which allow you to safeguard your privacy, while also preserving your personal information, we also guarantee that your data will be treated in accordance with its purposes and the rights that the legislation enshrines it, guided by the legal principles in force in the area of privacy and protection of personal data, namely the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council - General Data Protection Regulation (“GDPR” ) – and other applicable legislation on privacy and data protection, including national legislation that complements the GDPR. It was with this in mind that we created this privacy policy to ensure that the User knows what information we collect and how we use it. This developed privacy policy applies to all our customers and visitors to our website, both current and former. Therefore, when visiting and/or using our website, you must read and accept the terms of our Privacy Policy, committing to be bound by it and everything set out below.

This privacy policy explains the conditions under which all personal information that you provide to us when you visit and/or use our website is treated. Any and all personal information that we may request from you as a visitor and/or User of our website will be treated in accordance with Tropical Stickers' privacy policy and will not be shared with third parties, except in cases stipulated in this same privacy policy.

By using our website, the User consents to the collection, storage, disclosure and use of their data in accordance with the provisions of this privacy policy, and accepts its terms and conditions.

This privacy policy does not apply to your personal information when it becomes visible to third parties due to the provision of personal information that is disclosed when using certain functionalities provided by our website, such as posting a comment or message. on the Website. Therefore, if the User's comment or message contains personal data and is published by the User on a page accessible to the public, the data may be noted by third parties and, as a consequence, the User may receive unsolicited messages from them. The content or data that the User uploads to our website that is visible to third parties is not considered personally identifiable data subject to this privacy policy, and is subject to the privacy policies of third parties. The User must always act with caution when publishing this data.

Tropical Stickers reserves the right to review and modify this privacy policy occasionally with a view to improving it, publishing the revised version on its website. We also encourage the User to occasionally check and review this privacy policy, so that they are aware of the modifications applied.

Tropical Stickers informs the User that by accepting this privacy policy, they also accept the privacy policy of the other countries in which Tropical Stickers operates within the European Economic Area.

Please note that the content of the privacy policy of all websites from countries within the European Economic Area, including those present, is completely the same and is only different in the language in which they are presented. However, in case of divergence between the privacy policies of the different countries in which it operates, Tropical Stickers informs that the Portuguese version shall prevail.

2. RESPONSIBLE FOR DATA PROCESSING

Tropical Papelaria e Consumíveis Limitada, registered at the Commercial Registry Office with the unique registration and legal person number 514.211.202, is the entity responsible for processing the personal data of its customers and/or potential customers. For questions related to the processing of your personal data, you should contact us through the following means:

Address: Avenida Gago Coutinho 218, 4630-206 Marco de Canaveses

Telephone: +351 965 033 074 (call to national mobile network)

Email: tropicalstickers@gmail.com

3. PERSONAL DATA, PERSONAL DATA SUBJECTS AND PERSONAL DATA CATEGORIES

3.1. What are personal data?

Under the terms of the GDPR, Personal data is any information, of any nature and on any medium, relating to an identified or identifiable natural person. A person who can be identified directly or indirectly, for example through name, identification number, location data, electronic identifier or other elements that allow the identification of that natural person, is considered identifiable.

3.2. Who are the holders of personal data?

This Privacy Policy applies to personal data that we receive as part of commercial relationships with customers, potential customers or suppliers, in compliance with applicable legal obligations, as well as to the personal data of users of our website.

3.3. How do we collect and what categories of personal data do we process?

In this section of the privacy policy, Tropical Stickers intends to describe the categories of information collected by it.

Information automatically collected by Tropical Stickers:
Whenever you visit our website, we automatically collect information regarding your transactions and your use of the website.

If you are a registered customer at Tropical Stickers or if you use the product editor, the data that is collected automatically will be attached to your personal information.

The purpose of this information collection involves the need to carry out internal research carried out by Tropical Stickers to learn about the interests and preferences of its Users, in order to better understand their needs and priorities and, in this way, be able to improve services. provided. Tropical Stickers may also use this information to communicate platform news, promotions, discounts and other information that is considered of interest to the user.

Information collected automatically:
The User may provide us with certain personally identifiable data when:

• Register for a Tropical Stickers account;
• Use the product editor;
• Order products or gift vouchers;
• Request customer support services or send us any other communication;
• Participate in sweepstakes or contests;
• Sign up to receive special offers, or receive them;
• Sign up to receive newsletters, email alerts and special offers;
• Responds to inquiries;
• Complete the Tropical Stickers representative agreement;
• Fill out our new customer acquisition leaflets;
• Other situations where Users freely and spontaneously provide their personal data to Tropical Stickers;

All data necessary for the formalization, execution and management of contracted services may be collected, including, but not limited to:

• Contact information: name; household; email; mobile phone; billing address; shipping address;
• Personal information: citizen card number/identity card; taxpayer number; bank account details; marital status; profession; employment entity;
• Identification data: customer number; contract number;
• Customer history: customer satisfaction ratio; services provided; location(s) providing services; purchase and payment history;
• Others: details about devices; IP addresses;
• Please note that you may also provide us with this data about other people, including their email addresses and phone numbers, if you email a product to a friend, refer a friend to the website or our promotions or buy products by entering a friend's information.

Cookies:
Our website uses cookies and other files similar to cookies to improve the quality of the website and the services provided to the User. The cookies used by Tropical Stickers, on all its Websites, do not collect personal information that allows the user to be identified, but only store generic information, namely the way and/or location of the user's access and the way they use the Websites. Cookies only retain information related to the User's preferences. The cookies used by our website are described below:

1. Permanent cookies: These are cookies that are stored in the browser of your electronic access devices (PC, mobile and tablet) and are used whenever you visit the Tropical Stickers website again. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service;
2. Session cookies: These are temporary cookies that remain in the browser's cookie file until you leave the website, meaning that no record is left on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns, allowing us to identify problems and provide a better browsing experience;
3. Analysis cookies: These are cookies that do not collect or store the user's personal information (for example, name or address), and therefore cannot be used to identify users. On the contrary, they consist of cookies that allow us to quantify the number of users and carry out measurement and statistical analysis of how users use the service offered. They therefore allow Tropical Stickers to analyze navigation on its website, with the aim of improving the provision of products or services that we make available to you.

3.4. How do we use your data?

By registering as a User, the User authorizes Tropical Stickers to use the personally identifiable information provided to:

• Offer the characteristics and functionalities of the website;
• Satisfy requests for products and services made by the User;
• Pay income obtained with Tropical Stickers (commission model);
• Communicate with the User about the status of their orders and other requests for information related to our products and services;
• Send the User information about our products and services;
• Tropical Stickers’ internal commercial purposes, such as data analysis, carrying out audits, etc.;
• Help Tropical Stickers create more relevant content for the User;
• Inform the User about the results of sweepstakes, contests and other promotions;

Tropical Stickers uses the email address provided by the User to communicate with the User about their account and to send certain warning messages, as well as to occasionally send marketing messages and notifications. You can unsubscribe from communications in your account by clicking on the unsubscribe link included in the footer of all emails sent by Tropical Stickers.

By unsubscribing to communications from Tropical Stickers, the User will no longer receive all information about our products and services, the results of our sweepstakes, competitions and promotions, however, temporarily, they may continue to receive emails relating to their account. customer with Tropical Stickers, namely relating to discounts associated with the value of purchases made or the length of time the User has had their account with Tropical Stickers. This functionality is being reviewed soon, as soon as you unsubscribe the User will no longer receive any and all communication from Tropical Stickers.

Tropical Stickers users can refer friends/family to receive communications from them. Tropical Stickers reserves the right to use the referrer data provided by the referrer for marketing actions, unless otherwise authorized.

We will use non-personally identifiable data to monitor the use and performance of the website, in order to learn more about how people use the website and, therefore, improve our products and services and significantly improve the User experience on our website.

4. BASIS AND DURATION OF THE PROCESSING OF PERSONAL DATA4.1. On what grounds can Tropical Stickers process your personal data?

In general, the personal data collected is intended for the management of the contractual relationship, the provision of contracted services, the adaptation of our services to your needs and interests, and so that we can inform you about our events and our services/products. .

Under the terms of the GDPR, the processing of personal data must have a legal basis that legitimizes said processing, which may be, among others:

• Consent: when you have your express consent - in writing, orally or by validating an option - and in advance and if this consent is free, informed, specific and unequivocal. Examples include your consent to send direct marketing messages; profiling; call recording;
• Execution of contracts and pre-contractual measures: when the processing of personal data is necessary for the conclusion, execution and management of the contract concluded with Tropical Stickers, such as for use of the website, requests for information, preparation of service proposals, provision of services, contact/complaint management, invoicing/collection/payments;
• Compliance with legal obligation: when the processing of personal data is necessary to comply with a legal obligation to which Tropical Stickers is subject, such as the communication of data to police, judicial, tax or regulatory entities;
• Legitimate interest: when the processing of personal data corresponds to a legitimate interest of Tropical Stickers or third parties, such as improving the quality of service, detecting fraud, when the reasons for its use must prevail over the rights of data holders data.

4.2. How long do we keep your personal data?

We process and store your personal data to the extent necessary to fulfill our contractual and legal obligations. There are cases in which the law requires the processing and conservation of data for a minimum period of time, namely for 10 years in the case of data necessary for information to the Tax Authority, for accounting, tax or bookkeeping purposes. In other cases, we keep your data only for as long as necessary within the scope of the purpose for which it was collected or, if applicable, for the period of time authorized by the National Data Protection Commission (CNPD). Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (anonymized data may be retained) or will be securely destroyed.

However, whenever there is no specific legal obligation, then the data will be processed only for the period necessary to fulfill the purposes that motivated its collection and preservation and always in accordance with the law, the guidelines and decisions of the CNPD. Within the scope of call recording, and under the terms of regulatory authorization, Tropical Stickers will keep the recordings to prove the commercial transaction and communications within the scope of the contractual relationship for the duration of the contract agreed between the parties plus the limitation and expiry period which is 6 months.

Tropical Stickers may also record and store calls for the purpose of monitoring the quality of service and based on the Customer's consent, but for this purpose calls will only be stored for a maximum period of 30 days.

With regard to video surveillance of its facilities, Tropical Stickers will only maintain image recordings and respective personal data for a maximum period of 30 days.

Tropical Stickers may keep other personal data for periods longer than the duration of the contractual relationship, either based on your consent, to ensure rights or duties related to the contract, or because it has legitimate interests that underlie it, but always for the period strictly necessary to achieve the respective purposes and in accordance with the guidelines and decisions of the CNPD.

5. SHARING OF PERSONAL DATA5.1. Who do we share your personal data with?

As a rule, Tropical Stickers does not share personal data about the User with other people or non-affiliated companies without the User's consent. However, Tropical Stickers provides data to its agents and its service providers and other trusted service providers for limited purposes, such as:

• Fulfilling customer orders and processing credit card transactions;
• The offer of certain products and services;
• Provision of customer support services;
• Managing information on our behalf;
• Improving the characteristics and functionalities of the website.

In these cases, we require that these people commit to using the data exclusively for the purposes for which we provide it and in accordance with our privacy policy. Partners are legally and contractually obliged to respect Tropical Stickers' privacy policy.

When registering on the website, when registering for a promotion (e.g. a draw or contest) or for a service that we provide together with a third party, the User accepts that we may provide data (such as name, email address and activity of the User's account) to these third parties, as long as they are duly authorized by the customer.

Tropical Stickers provides its sellers with the first name and city/district/country of residence of Tropical Stickers customers who have purchased products from that seller. 360imprimir may also disclose customer data (including the User's name, addresses, telephone number and account activity) whenever, at its sole discretion, it understands that such disclosure is necessary or appropriate to:

• Obey the law;
• Comply with subpoenas, warrants, court orders, authorities' inquiries or other judicial acts;
• Enforce or apply the terms of any of our User or license agreements;
• Investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activities;
• Carry out investigations in case of fraud or similar allegations;
• Protect the rights, assets or safety of Tropical Stickers and our Users, or third parties;
• Protect Tropical Stickers operations;
• Allow Tropical Stickers to use available remedies or limit the damages it may incur;

The User can access third party websites directly from our website. However, this privacy policy does not apply when the User accesses third-party websites. Tropical Stickers cannot control the way in which third parties use the personal data that the User discloses to them, so the User must carefully read the privacy policy of the third party website that they visit before using it or disclosing their personal data to respective service provider.

Within Tropical Stickers, employees who need it to comply with contractual/pre-contractual and legal obligations or obligations have access to your data.

Tropical Stickers may also process data outside of Portugal and the European Economic Area (EEA), where data protection laws may offer less protection than in Portugal and the EEA. However, you will use the security mechanisms described below.

6. SECURITY

Whenever you open an account on the Tropical Stickers website, you are asked to choose a password to ensure the protection of your data, as well as to enter an email address.

The User is responsible for preserving the confidentiality of their password and User account, and is equally responsible for all acts carried out through the use of their password or User account. The User may change their password as many times as they wish by following the instructions displayed for this purpose in their personal area.

The User undertakes to:

1. Immediately notify Tropical Stickers of any unauthorized use of the User account, or any other breach of security;
2. Ensure you exit your User account at the end of each session.

Tropical Stickers cannot be held responsible for losses or damages resulting from the User’s failure to comply with this clause.

6.1. How do we keep your personal data safe?

When you place order requests or access your account data, we use commercially appropriate and generally accepted technical organizational security measures to protect all data we collect about you.

In addition and as already mentioned, the User's Tropical Stickers account data is protected by a password, in order to ensure the User's privacy and security. You must always take measures to protect the confidentiality of the password you choose in order to prevent unauthorized access to your password and your computer.

The User may choose not to provide Tropical Stickers with certain information, but this may result in the impossibility of using certain features of our website, as said information may be necessary for the User to:

1. Register as a member;
2. Participate in a contest, promotion, survey or sweepstakes;
3. Ask a question;
4. Or initiate other transactions on our website.

Furthermore, Tropical Stickers prevents unauthorized access or disclosure by using a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity and availability of your data. personal. We highlight the following measures:

1. Physical security measures:
   1. Facilities Security: entry to the facilities (including subcontracted entities) is restricted to workers, and, in exceptional cases, to individuals who are duly authorized by Tropical Stickers.
   2. Video surveillance cameras, to guarantee the physical security of workers and documents;
   3. There is a data protection policy, enshrined in Tropical Stickers' code of conduct, which applies to all its employees.
2. Logical security measures:
   1. Access to computer systems is protected by login and password, with different security levels that must be periodically changed;
   2. The entire Tropical Stickers computer network is protected by antivirus, firewalls and installed software monitoring;
   3. Use of SSL on the domain;
   4. Use of encryption technology in the collection or transfer of confidential data.

7. RIGHTS OF PERSONAL DATA SUBJECTS

Tropical Stickers, in compliance with the provisions of the GDPR, guarantees holders of personal data the following rights:

1. Right of Access: right to obtain information about which of your personal data is processed, the purposes of the processing, the retention periods, among others.
2. Right to Rectification: right to request the rectification of your personal data that is inaccurate or to request that incomplete personal data be completed, such as address, NIF, email, telephone contacts, or others.
3. Right to be forgotten: right to have your personal data forgotten, as long as there are no valid grounds for its conservation, such as cases in which Tropical Stickers is obliged to keep the data to comply with a legal obligation or because legal proceedings are ongoing.
4. Right to Portability: right to receive the data you provided in a commonly used, machine-readable digital format.
5. Right to Limitation: right to request the limitation of the processing of your personal data, in the form of: (i) suspension of processing or (ii) limitation of the scope of processing to certain categories of data or processing purposes.
6. Right to Withdraw Consent or Right to Oppose: right to oppose or withdraw your consent, at any time, to data processing that is based solely on said consent, as for example, in the case of data processing for marketing purposes , as long as there are no legitimate interests that prevail over your interests, rights and freedoms, such as defending a right in legal proceedings.
7. Right to complain: right to lodge a complaint with the national control authority, the CNPD.

If the User has questions related to this Privacy Policy, as well as about the exercise of the rights mentioned above (for example, about the type of data that is stored, or wants to obtain a copy, request the deletion or modification of that data), they must contact us via email at tropicalstickers@gmail.com.

After receiving documents proving the User's identity, we will provide the data, and the User may request the deletion, rectification or alteration of all or any data.

Unless otherwise stated, Tropical Stickers' current privacy policy applies to all information that Tropical Stickers maintains about You and Your account.