Terms and conditions

I. General

1.1. General conditions of use

We ask that you read these terms and conditions of use carefully, as they govern your access to this website, as well as your use of it. Anyone who accesses the Tropical Stickers website and/or its subsidiaries (hereinafter referred to as “Tropical Stickers”) implicitly accepts the terms and conditions contained in these General Conditions of Use. If you do not agree with the following terms, we recommend that you report the situation to us at Tropical Stickers email tropicalstickers@gmail.com and do not use this website. This site contains graphics, photographs, images, sample documents, artwork, text, fonts, music, software tools and other information (hereinafter referred to as “content”) that are the property of Tropical Stickers.

Tropical Stickers may change or modify the website, including services and contents, at any time, without prior notice. In order to ensure greater awareness of your rights and duties as a User, we recommend that you consult these terms and conditions of use whenever you access this website.

Tropical Stickers cannot guarantee that:

• Creations are always unique and have no similarities and/or are used by others;
• Any design created using our creation tools does not infringe any third party rights and/or any trademark.

The User assumes responsibility for using this website in accordance with the rules contained in the terms and conditions and in accordance with the legislation in force in Portugal, particularly with regard to electronic commerce rules. You agree that you will not use this website to produce offensive, illegal, malicious, harmful products or material, or any other action that violates the rights of other individuals, trademarks, or companies.

Tropical Stickers informs the user that by accepting these terms and conditions, they also accept the terms and conditions of the other countries in which Tropical Stickers operates within the European Economic Area. Furthermore, please note that the content of the terms and conditions of all websites from countries within the European Economic Area, including those present, is completely the same and is only different in the language in which they are presented. However, in case of divergence between the terms and conditions of the different countries in which it operates, Tropical Stickers informs that the Portuguese version shall prevail.

1.2. User Conduct

The Tropical Stickers User, when using this website, undertakes to:

1. Register on the website, creating a single profile in your own name or on behalf of a legal entity as long as you have the powers to do so, providing truthful information and refraining from creating multiple profiles or on behalf of third parties without having sufficient powers of representation ;
2. Do not upload, download, publish, email or otherwise transmit content:
   1. whose nature is illegal, pornographic, inciting hatred, which violates laws relating to child pornography and the sexual exploitation of minors, which allows or encourages unsafe practices that may cause physical, mental or moral harm to children, which is racially objectionable, ethnic, social, political, legal, moral or religious, or otherwise objectionable, or offensive to the rights of third parties, including, without limitation, the rights to protect privacy and intellectual property;
   2. that may violate any patent, trademark, trade secret, copyright or intellectual or exclusive right of any person. For the avoidance of doubt, the User can only contribute works of their own authorship, therefore original. This means that the User cannot use images of celebrities or company products, nor images, texts or graphic designs that have been copied from a specific website without the written authorization of the owner. The User may not create a “new” image or slogan using elements of images or quotes that have been created by other people;
   3. that constitutes or encourages the commission of a criminal offense or illegal activity, violates the rights of any person or violates any national or international law or regulation;
   4. that involves the transmission of advertising or promotional materials that were not requested or authorized, unsolicited mail, spam, chain letters or any other form of solicitation;
   5. whose information is false or likely to mislead;
   6. or any material that contains computer viruses or any other computer code, files or programs generated to interrupt, destroy or limit the functionality of any software, hardware or telecommunications equipment;
3. Do not extort the identity of any natural or legal person, or inaccurately or deliberately misrepresent the User's relationship with a natural or legal person;
4. Do not disrupt or misuse the website or any services, promotions or discounts, system resources, accounts, servers or networks or other websites linked to our website, or accessible through it, or jeopardize their security;
5. Do not use or falsify non-public areas of the website, or access them. Any User who accesses, improperly and without authorization, these areas of the website may be subject to legal action;
6. Do not transfer the User's Tropical Stickers account to another person without 360imprimir's prior written consent;
7. Do not copy, alter or distribute the rights or content of the website, services or tools, or the brands and copyrights of Tropical Stickers;
8. Do not capture or otherwise collect information about Users, including their email addresses, without their consent.

Tropical Stickers reserves the right to cancel any user accounts created without this constituting Tropical Stickers the obligation to compensate the user, if false or abusive profiles are found to be created in relation to representation rights or if check for abusive use of the website or promotional campaigns that are in force at any given time.

The User acknowledges that Tropical Stickers does not carry out any prior examination of the content submitted. When placing your order, the User acknowledges that Tropical Stickers may review the order and its contents, in order to ensure compliance with Tropical Stickers' guidelines and compliance with the terms and conditions of this contract. Tropical Stickers does not subscribe to and, consequently, is not responsible for any content sent to the website by any User, or any opinion, recommendation or advice expressed therein. Without limiting the foregoing, Tropical Stickers and its designees shall have the right to refuse or remove, without prior notice, all content that violates the agreement or that Tropical Stickers considers to be otherwise objectionable. In this regard, the Tropical Stickers User undertakes to analyze and bear all risks associated with the use of all its content.

The User acknowledges and agrees that they are responsible for the creation and compilation of their content, and that neither Tropical Stickers, nor any other party involved in the production of any product that incorporates such content, assumes such responsibility. The production by Tropical Stickers of any product displaying your content does not constitute an indication that Tropical Stickers endorses the content in question, that the content complies with all applicable laws, or that you are exempt from all liability or damages arising from the use of the Content.

The User acknowledges and agrees that Tropical Stickers may preserve or store its content, as well as disclose it if required by law to do so, or if Tropical Stickers deems it necessary, according to reasonable criteria and as set out in our Policy of Privacy Protection, that such conservation, storage or disclosure is necessary.

The User acknowledges that he or she is responsible for all acts and communications carried out through his or her account. Tropical Stickers assumes no responsibility and cannot be held liable for content uploaded or otherwise transmitted by or to the User or by or to third parties. This means that Tropical Stickers is unable to assume responsibility or be held liable for errors, defamation, insults, slander, omissions, falsehoods, counterfeits, obscenities, pornography or blasphemies that the User or third parties may encounter. The User undertakes to waive all claims against Tropical Stickers, service providers, agents and workers for losses, damages and injuries that are related to communications, content or materials contained on the website. The User further undertakes to indemnify Tropical Stickers for all claims and expenses, including reasonable attorneys' fees, based on or arising from the User's breach of any provisions of this contract.

1.2.1. Limited use of copyrighted materials

It is important to emphasize that the customer is solely responsible for the content they submit, the content they create in the product editor available on the Tropical Stickers website and the content they request to be used in the “design replication” and “personalized design” services. . That is, the customer guarantees the rights to images, graphics, fonts, text and other materials incorporated in the products. When submitting a design, using the product editor available on the Tropical Stickers website or when requesting “design replication” or “custom design” services, the customer agrees that they will not include text, fonts, images, drawings, trademarks, service marks or any other copyrighted materials of third parties on the products unless you have obtained the appropriate permissions from the owners. The customer warrants that the products do not infringe any rights of third parties, including copyrights, trademarks, rights of publicity or privacy, and that it will not defame any third parties. You further warrant that you have all necessary rights or authorizations to incorporate third-party materials into your products, including third-party materials made available through a third-party design service. The customer guarantees that they have all authorizations, permissions and rights necessary to place an order through this website and authorize Tropical Stickers to produce the products on their behalf. The customer grants Tropical Stickers the right to copy, modify, create derivative works and vectorize any content submitted by the customer for the purpose of fulfilling the order. Furthermore, the customer guarantees that it has sufficient rights to allow Tropical Stickers to copy, modify, create derivative works and vectorize any content uploaded for the purpose of fulfilling the order.

1.3. Exclusive rights

The User acknowledges and accepts that all content contained or distributed on or through the website by Tropical Stickers, its advertisers or other third parties, is protected by trademarks, service marks, patents, copyrights or by laws and other rights of exclusivity. The User may not use or distribute any content received through the website without the authorization of Tropical Stickers or the content owner.

The User acknowledges and accepts that the website and any software made available to them or used in connection with the website contain exclusive and confidential information that is protected by intellectual property and other laws.

Subject to the User's compliance with the terms and conditions of this agreement, Tropical Stickers grants the User a non-exclusive and non-transferable license to use the software only as necessary to use this website, and relies on the User's commitment not to modify , rent, lease, loan, sell, distribute or create derivative works based on the website or the software, in whole or in part.

Tropical Stickers grants the User a non-exclusive, revocable and limited license to use the content and tools, images and photographs of Tropical Stickers products in order to promote and disseminate the website, for which the User must always include a reference appropriate to the author of the same content and a link to the Tropical Stickers website. Tropical Stickers reserves the right to terminate this license at any time.

1.4. Copyright policy

Tropical Stickers' distinctive signs, product images and brands may not be used in connection with any product or service that does not belong to Tropical Stickers, in any way that is likely to cause confusion among customers, or in any way that denigrates or harm Tropical Stickers' reputation. All other brands not belonging to Tropical Stickers that appear on this website are the property of their respective owners, who may or may not be affiliated with Tropical Stickers, may or may not be related to Tropical Stickers, or may or may not be sponsored by Tropical Stickers.

This site and all of its content are the property of Tropical Stickers, which owns the respective copyright or is the property of parties who have granted a license to Tropical Stickers to use said property.

It is expressly prohibited to retain, copy, distribute, disclose or use the content, except in those cases stipulated in these terms and conditions of use. Tropical Stickers reserves the right to add, delete or modify part(s) of the content at any time and without prior notice.

1.4.1. Intellectual property policy

The Intellectual Property defended by 360imprimir emerges when a certain idea becomes something tangible. Intellectual property can be a brand, an invention patent, an industrial design or another type of creation and can be acquired legally. 360imprimir respects the intellectual property rights of third parties. 360imprimir may cancel the accounts of Users who violate, or may violate, the copyright or other intellectual property rights of third parties.

If the User understands that their content has been copied in a way that constitutes an infringement of copyright and/or trademark, they are requested to notify Tropical Stickers, and provide the following information (“Notification”):

1. An electronic or manual signature of the person authorized to act on behalf of the copyright/trademark holder;
2. A description of the copyrighted work and/or trademark that has been allegedly infringed;
3. The User's address, telephone number and email address;
4. A statement from you stating that, in your good faith opinion, the disputed use is not authorized by the copyright/trademark owner, its agent, or the law;
5. A statement from you, issued under penalty of perjury, stating that the above information included in your Notice is accurate and that you are authorized to act on behalf of the copyright/trademark holder in question.

Still in this context and with adaptation to our Print on Demand (POD) service, it is Tropical Stickers' policy to terminate the privileges of any User who repeatedly violates copyright, through immediate communication of this violation, to Tropical Stickers , by the copyright holder or a legal representative. Without prejudice to the above, if you believe that your work has been copied and published on the services or used in a book in a way that constitutes a violation of copyright, you must provide the information set out in our privacy policy. intellectual property to Tropical Stickers.

Please note that this procedure is intended exclusively to notify Tropical Stickers of the occurrence of a violation of the User's copyright or trademark. Therefore, you can contact us at: tropicalstickers@gmail.com

II. Security

Tropical Stickers has implemented several physical, electronic and procedural measures, which allow you to safeguard your privacy, while also preserving your personal information.

2.1. PRIVACY STATEMENT

Tropical Stickers is a registered brand under which the commercial company PAPELARIA E CONSUMÍVEIS, UNIPESSOAL LDA. operates, with headquarters at Avenida Gago Coutinho 218, 4630-206 Marco de Canaveses.

For Tropical Stickers, the privacy of your data is important. Therefore, we thank you for the trust placed in us. To this extent, Tropical Stickers has implemented several measures at a physical, electronic and procedural level, which allow you to safeguard your privacy, while also preserving your personal information, we also guarantee that your data will be treated in accordance with its purposes and the rights that the legislation enshrines it, guided by the legal principles in force in the area of privacy and protection of personal data, namely the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council - General Data Protection Regulation (“GDPR” ) – and other applicable legislation on privacy and data protection, including national legislation that complements the GDPR. It was with this in mind that we created this privacy policy to ensure that the User knows what information we collect and how we use it. This developed privacy policy applies to all our customers and visitors to our website, both current and former. Therefore, when visiting and/or using our website, you must read and accept the terms of our Privacy Policy, committing to be bound by it and everything set out below.

This privacy policy explains the conditions under which all personal information that you provide to us when you visit and/or use our website is treated. Any and all personal information that we may request from you as a visitor and/or User of our website will be treated in accordance with Tropical Stickers' privacy policy and will not be shared with third parties, except in cases stipulated in this same privacy policy.

By using our website, the User consents to the collection, storage, disclosure and use of their data in accordance with the provisions of this privacy policy, and accepts its terms and conditions.

This privacy policy does not apply to your personal information when it becomes visible to third parties due to the provision of personal information that is disclosed when using certain functionalities provided by our website, such as posting a comment or message. on the Website. Therefore, if the User's comment or message contains personal data and is published by the User on a page accessible to the public, the data may be noted by third parties and, as a consequence, the User may receive unsolicited messages from them. The content or data that the User uploads to our website that is visible to third parties is not considered personally identifiable data subject to this privacy policy, and is subject to the privacy policies of third parties. The User must always act with caution when publishing this data.

Tropical Stickers reserves the right to review and modify this privacy policy occasionally with a view to improving it, publishing the revised version on its website. We also encourage the User to occasionally check and review this privacy policy, so that they are aware of the modifications applied.

Tropical Stickers informs the User that by accepting this privacy policy, they also accept the privacy policy of the other countries in which Tropical Stickers operates within the European Economic Area.

Please note that the content of the privacy policy of all websites from countries within the European Economic Area, including those present, is completely the same and is only different in the language in which they are presented. However, in case of divergence between the privacy policies of the different countries in which it operates, Tropical Stickers informs that the Portuguese version shall prevail.

2.2. RESPONSIBLE FOR DATA PROCESSING

TROPICAL- PAPELARIA E CONSUMÍVEIS, UNIPESSOAL LDA., registered at the Commercial Registry Office with the unique registration and legal person number 514.211.202, is the entity responsible for processing the personal data of its customers and/or potential customers. For questions related to the processing of your personal data, you should contact us through the following means:

Address: Avenida Gago Coutinho 218, 4630-206 Marco de Canaveses

Telephone: +351 965 033 074

Email: tropicalstickers@gmail.com

2.3. PERSONAL DATA, PERSONAL DATA SUBJECTS AND PERSONAL DATA CATEGORIES

2.3.1. What are personal data?

Under the terms of the GDPR, Personal data is any information, of any nature and on any medium, relating to an identified or identifiable natural person. A person who can be identified directly or indirectly, for example through name, identification number, location data, electronic identifier or other elements that allow the identification of that natural person, is considered identifiable.

2.3.2. Who are the holders of personal data?

This Privacy Policy applies to personal data that we receive as part of commercial relationships with customers, potential customers or suppliers, in compliance with applicable legal obligations, as well as to the personal data of users of our website.

2.3.3. How do we collect and what categories of personal data do we process?

In this section of the privacy policy, Tropical Stickers intends to describe the categories of information collected by it.

Information automatically collected by Tropical Stickers:
Whenever you visit our website, we automatically collect information regarding your transactions and your use of the website.

If you are a registered customer at Tropical Stickers or if you use the product editor, the data that is collected automatically will be attached to your personal information.

The purpose of this information collection involves the need to carry out internal research carried out by Tropical Stickers to learn about the interests and preferences of its Users, in order to better understand their needs and priorities and, in this way, be able to improve services. provided. Tropical Stickers may also use this information to communicate platform news, promotions, discounts and other information that is considered of interest to the user.

Information collected automatically:
The User may provide us with certain personally identifiable data when:

• Register for a Tropical Stickers account;
• Use the product editor;
• Order products or gift vouchers;
• Request customer support services or send us any other communication;
• Participate in sweepstakes or contests;
• Sign up to receive special offers, or receive them;
• Sign up to receive newsletters, email alerts and special offers;
• Responds to inquiries;
• Complete the Tropical Stickers representative agreement;
• Fill out our new customer acquisition leaflets;
• Other situations where Users freely and spontaneously provide their personal data to Tropical Stickers;

All data necessary for the formalization, execution and management of contracted services may be collected, including, but not limited to:

• Contact information: name; household; email; mobile phone; billing address; shipping address;
• Personal information: citizen card number/identity card; taxpayer number; bank account details; marital status; profession; employment entity;
• Identification data: customer number; contract number;
• Customer history: customer satisfaction ratio; services provided; location(s) providing services; purchase and payment history;
• Others: details about devices; IP addresses;
• Please note that you may also provide us with this data about other people, including their email addresses and phone numbers, if you email a product to a friend, refer a friend to the website or our promotions or buy products by entering a friend's information.

Cookies:
Our website uses cookies and other files similar to cookies to improve the quality of the website and the services provided to the User. The cookies used by Tropical Stickers, on all its Websites, do not collect personal information that allows the user to be identified, but only store generic information, namely the way and/or location of the user's access and the way they use the Websites. Cookies only retain information related to the User's preferences. The cookies used by our website are described below:

1. Permanent cookies: These are cookies that are stored in the browser of your electronic access devices (PC, mobile and tablet) and are used whenever you visit the Tropical Stickers website again. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service;
2. Session cookies: These are temporary cookies that remain in the browser's cookie file until you leave the website, meaning that no record is left on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns, allowing us to identify problems and provide a better browsing experience;
3. Analysis cookies: These are cookies that do not collect or store the user's personal information (for example, name or address), and therefore cannot be used to identify users. On the contrary, they consist of cookies that allow us to quantify the number of users and carry out measurement and statistical analysis of how users use the service offered. They therefore allow Tropical Stickers to analyze navigation on its website, with the aim of improving the provision of products or services that we make available to you.

2.3.4. How do we use your data?

By registering as a User, the User authorizes Tropical Stickers to use the personally identifiable information provided to:

• Offer the characteristics and functionalities of the website;
• Satisfy requests for products and services made by the User;
• Pay income obtained with Tropical Stickers (commission model);
• Communicate with the User about the status of their orders and other requests for information related to our products and services;
• Send the User information about our products and services;
• Tropical Stickers’ internal commercial purposes, such as data analysis, carrying out audits, etc.;
• Help Tropical Stickers create more relevant content for the User;
• Inform the User about the results of sweepstakes, contests and other promotions;

Tropical Stickers uses the email address provided by the User to communicate with the User about their account and to send certain warning messages, as well as to occasionally send marketing messages and notifications. You can unsubscribe from communications in your account by clicking on the unsubscribe link included in the footer of all emails sent by Tropical Stickers.

By unsubscribing to communications from Tropical Stickers, the User will no longer receive all information about our products and services, the results of our sweepstakes, competitions and promotions, however, temporarily, they may continue to receive emails relating to their account. customer with Tropical Stickers, namely relating to discounts associated with the value of purchases made or the length of time the User has had their account with Tropical Stickers. This functionality is being reviewed soon, as soon as you unsubscribe the User will no longer receive any and all communication from Tropical Stickers.

Tropical Stickers users can refer friends/family to receive communications from them. Tropical Stickers reserves the right to use the referrer data provided by the referrer for marketing actions, unless otherwise authorized.

We will use non-personally identifiable data to monitor the use and performance of the website, in order to learn more about how people use the website and, therefore, improve our products and services and significantly improve the User experience on our website.

2.4. BASIS AND DURATION OF PERSONAL DATA PROCESSING

2.4.1. On what grounds can Tropical Stickers process your personal data?

In general, the personal data collected is intended for the management of the contractual relationship, the provision of contracted services, the adaptation of our services to your needs and interests, and so that we can inform you about our events and our services/products. .

Under the terms of the GDPR, the processing of personal data must have a legal basis that legitimizes said processing, which may be, among others:

• Consent: when you have your express consent - in writing, orally or by validating an option - and in advance and if this consent is free, informed, specific and unequivocal. Examples include your consent to send direct marketing messages; profiling; call recording;
• Execution of contracts and pre-contractual measures: when the processing of personal data is necessary for the conclusion, execution and management of the contract concluded with Tropical Stickers, such as for use of the website, requests for information, preparation of service proposals, provision of services, contact/complaint management, invoicing/collection/payments;
• Compliance with legal obligation: when the processing of personal data is necessary to comply with a legal obligation to which Tropical Stickers is subject, such as the communication of data to police, judicial, tax or regulatory entities;
• Legitimate interest: when the processing of personal data corresponds to a legitimate interest of Tropical Stickers or third parties, such as improving the quality of service, detecting fraud, when the reasons for its use must prevail over the rights of data holders data.

2.4.2. How long do we keep your personal data?

We process and store your personal data to the extent necessary to fulfill our contractual and legal obligations. There are cases in which the law requires the processing and conservation of data for a minimum period of time, namely for 10 years in the case of data necessary for information to the Tax Authority, for accounting, tax or bookkeeping purposes. In other cases, we keep your data only for as long as necessary within the scope of the purpose for which it was collected or, if applicable, for the period of time authorized by the National Data Protection Commission (CNPD). Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (anonymized data may be retained) or will be securely destroyed.

However, whenever there is no specific legal obligation, then the data will be processed only for the period necessary to fulfill the purposes that motivated its collection and preservation and always in accordance with the law, the guidelines and decisions of the CNPD. Within the scope of call recording, and under the terms of regulatory authorization, Tropical Stickers will keep the recordings to prove the commercial transaction and communications within the scope of the contractual relationship for the duration of the contract agreed between the parties plus the limitation and expiry period which is 6 months.

Tropical Stickers may also record and store calls for the purpose of monitoring the quality of service and based on the Customer's consent, but for this purpose calls will only be stored for a maximum period of 30 days.

With regard to video surveillance of its facilities, Tropical Stickers will only maintain image recordings and respective personal data for a maximum period of 30 days.

Tropical Stickers may keep other personal data for periods longer than the duration of the contractual relationship, either based on your consent, to ensure rights or duties related to the contract, or because it has legitimate interests that underlie it, but always for the period strictly necessary to achieve the respective purposes and in accordance with the guidelines and decisions of the CNPD.

2.5. SHARING OF PERSONAL DATA2.5.1. Who do we share your personal data with?

As a rule, Tropical Stickers does not share personal data about the User with other people or non-affiliated companies without the User's consent. However, Tropical Stickers provides data to its agents and its service providers and other trusted service providers for limited purposes, such as:

• Fulfilling customer orders and processing credit card transactions;
• The offer of certain products and services;
• Provision of customer support services;
• Managing information on our behalf;
• Improving the characteristics and functionalities of the website.

In these cases, we require that these people commit to using the data exclusively for the purposes for which we provide it and in accordance with our privacy policy. Partners are legally and contractually obliged to respect Tropical Stickers' privacy policy.

When registering on the website, when registering for a promotion (e.g. a draw or contest) or for a service that we provide together with a third party, the User accepts that we may provide data (such as name, email address and activity of the User's account) to these third parties, as long as they are duly authorized by the customer.

Tropical Stickers provides its sellers with the first name and city/district/country of residence of Tropical Stickers customers who have purchased products from that seller. Tropical Stickers may also disclose customer data (including the User's name, addresses, telephone number and account activity) whenever, in its sole discretion, it believes that such disclosure is necessary or appropriate to:

• Obey the law;
• Comply with subpoenas, warrants, court orders, authorities' inquiries or other judicial acts;
• Enforce or apply the terms of any of our User or license agreements;
• Investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activities;
• Carry out investigations in case of fraud or similar allegations;
• Protect the rights, assets or safety of Tropical Stickers and our Users, or third parties;
• Protect Tropical Stickers operations;
• Allow Tropical Stickers to use available remedies or limit the damages it may incur;

The User can access third party websites directly from our website. However, this privacy policy does not apply when the User accesses third-party websites. Tropical Stickers cannot control the way in which third parties use the personal data that the User discloses to them, so the User must carefully read the privacy policy of the third party website that they visit before using it or disclosing their personal data to respective service provider.

Within Tropical Stickers, employees who need it to comply with contractual/pre-contractual and legal obligations or obligations have access to your data.

Tropical Stickers may also process data outside of Portugal and the European Economic Area (EEA), where data protection laws may offer less protection than in Portugal and the EEA. However, you will use the security mechanisms described below.

2.6. SECURITY

Whenever you open an account on the Tropical Stickers website, you are asked to choose a password to ensure the protection of your data, as well as to enter an email address.

The User is responsible for preserving the confidentiality of their password and User account, and is equally responsible for all acts carried out through the use of their password or User account. The User may change their password as many times as they wish by following the instructions displayed for this purpose in their personal area.

The User undertakes to:

1. Immediately notify Tropical Stickers of any unauthorized use of the User account, or any other breach of security;
2. Ensure you exit your User account at the end of each session.

Tropical Stickers cannot be held responsible for losses or damages resulting from the User’s failure to comply with this clause.

2.6.1. How do we keep your personal data safe?

When you place order requests or access your account data, we use commercially appropriate and generally accepted technical organizational security measures to protect all data we collect about you.

In addition and as already mentioned, the User's Tropical Stickers account data is protected by a password, in order to ensure the User's privacy and security. You must always take measures to protect the confidentiality of the password you choose in order to prevent unauthorized access to your password and your computer.

The User may choose not to provide Tropical Stickers with certain information, but this may result in the impossibility of using certain features of our website, as said information may be necessary for the User to:

1. Register as a member;
2. Participate in a contest, promotion, survey or sweepstakes;
3. Ask a question;
4. Or initiate other transactions on our website.

Furthermore, Tropical Stickers prevents unauthorized access or disclosure by using a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity and availability of your data. personal. We highlight the following measures:

1. Physical security measures:
   1. Facilities Security: entry to the facilities (including subcontracted entities) is restricted to workers, and, in exceptional cases, to individuals who are duly authorized by Tropical Stickers.
   2. Video surveillance cameras, to guarantee the physical security of workers and documents;
   3. There is a data protection policy, enshrined in Tropical Stickers' code of conduct, which applies to all its employees.
2. Logical security measures:
   1. Access to computer systems is protected by login and password, with different security levels that must be periodically changed;
   2. The entire Tropical Stickers computer network is protected by antivirus, firewalls and installed software monitoring;
   3. Use of SSL on the domain;
   4. Use of encryption technology in the collection or transfer of confidential data.

2.7. RIGHTS OF PERSONAL DATA SUBJECTS

Tropical Stickers, in compliance with the provisions of the GDPR, guarantees holders of personal data the following rights:

1. Right of Access: right to obtain information about which of your personal data is processed, the purposes of the processing, the retention periods, among others.
2. Right to Rectification: right to request the rectification of your personal data that is inaccurate or to request that incomplete personal data be completed, such as address, NIF, email, telephone contacts, or others.
3. Right to be forgotten: right to have your personal data forgotten, as long as there are no valid grounds for its conservation, such as cases in which Tropical Stickers is obliged to keep the data to comply with a legal obligation or because legal proceedings are ongoing.
4. Right to Portability: right to receive the data you provided in a commonly used, machine-readable digital format.
5. Right to Limitation: right to request the limitation of the processing of your personal data, in the form of: (i) suspension of processing or (ii) limitation of the scope of processing to certain categories of data or processing purposes.
6. Right to Withdraw Consent or Right to Oppose: right to oppose or withdraw your consent, at any time, to data processing that is based solely on said consent, such as, for example, in the case of data processing for marketing purposes , as long as there are no legitimate interests that prevail over your interests, rights and freedoms, such as defending a right in legal proceedings.
7. Right to complain: right to lodge a complaint with the national control authority, the CNPD.

If the User has questions related to this Privacy Policy, as well as about the exercise of the rights mentioned above (for example, about the type of data that is stored, or wants to obtain a copy, request the deletion or modification of that data), they must contact us via email at privacy@360imprimir.pt.

After receiving documents proving the User's identity, we will provide the data, and the User may request the deletion, rectification or modification of all or any data.

Unless otherwise indicated, 360imprimir's current privacy policy applies to all information that 360imprimir maintains about the User and the User's account.

III. Tropical Stickers guarantees

3.1. Termination of contract with Tropical Stickers

You agree that Tropical Stickers may, at its sole discretion, terminate this agreement, including, without limitation, canceling your password, your account (or any part thereof) or your use of the website, and remove and delete any content that the User has contributed to the website, at any time, with or without justification.

Tropical Stickers may also, at its sole discretion and at any time, stop making the website, or any part thereof, available with or without prior notice. The User agrees that any termination of their access to the website under any provision of this Agreement may be effected without prior notice, and acknowledges and agrees that Tropical Stickers may, with immediate effect, deactivate or delete their account and all files and related information found in your account and/or prevent any further access to these website files.

In addition, the User agrees that Tropical Stickers will not be responsible to the User or third parties for any termination of the User's access to the website. If the User has objections to any of the terms and conditions of the contract, or is in any way dissatisfied with the website, their sole remedy is to immediately stop using the website and/or cancel their account. For this purpose, the user must send an email with such request to the email address tropicalstickers@gmail.com.

Termination of this contract does not affect the respective rights and obligations of the parties (including, without limitation, payment obligations) that arose before the date of termination.

3.2. Indemnity

The User undertakes that Tropical Stickers will defend, indemnify and exempt it from liability for all judgments, losses, liabilities, costs and expenses, including, without limitation, reasonable attorneys' and experts' fees and expenses arising from, or based on:

• The content that the User submits, publishes or transmits through the website;
• The User’s use of the website;
• The User's connection to the website;
• Breach of the contract by the User;
• Violation of the rights of third parties by the User.

3.3. Warranty Disclaimer

The risk of using this website by the User is solely borne by the User. This website and the information, services, products, programs and materials available through this website are provided as is and as available.

The website and all of its content are provided without warranties of any kind, whether express or implied, including, but not limited to, warranties of merchantability and fitness for a particular use or any infringement of rights. This scope includes:

All warranties of title, or implied warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property rights, without limitation;

Tropical Stickers does not issue any guarantee:

• That the website or its content will satisfy the User’s needs;
• That the website or service will be continuous, timely, secure or error-free;
• That the quality of the products, services, information, or other materials purchased or obtained by the User through the website will meet the User's expectations,
• That defects, if any, will be corrected;
• Regarding unauthorized access or use of our secure servers and/or personal and/or financial information stored therein;
• Regarding any bugs, viruses or the like that may be transmitted to or through our services by any third party;
• There is a possibility that references and links to products or services from independent companies may appear on the website. These references and links are provided without warranties of any kind, whether express or implied.

The User agrees that Tropical Stickers will not have any liability for damages incurred by the User in relation to the website or any content on the website. The User expressly agrees that the risk of using this website, including all content, data or software distributed by the website or downloaded or accessed from it, or through it, runs exclusively at the User's expense. The User understands and agrees that he will assume all responsibility for all damages caused.

3.4. Limitation of liability

Neither Tropical Stickers nor its corporate officeholders, workers, administrators, agents, suppliers, or any other party involved in the creation, production, transmission or distribution of Tropical Stickers services or related services will under any circumstances, including, without limited, in the case of their own negligence, responsible for any loss or compensation for direct or indirect damages, including, without limitation, compensation for loss of profits, supplies, use, data or other intangible losses (even if Tropical Stickers has been informed of the possibility of such compensation obligations), as a result:

• The use or inability to use the website;
• The cost of purchasing replacement goods and services for any goods, data, information or services purchased or obtained, or messages received, or transactions entered into through or from the website;
• Unauthorized access to your transmissions or data, or alteration of such transmissions or data;
• Statements or conduct of third parties on the website or,
• Any other issue related to the website.

The User expressly acknowledges that Tropical Stickers will not be responsible for the defamatory, offensive or illegal content or conduct of any third party, and that the risk of injury or damage as a result thereof is solely the responsibility of the User.

3.5. Satisfaction guarantee

Tropical Stickers gives you the guarantee that its products and services are of quality. If you are not 100% satisfied with your purchase, just contact Tropical Stickers and follow our returns policy.

Tropical Stickers takes its commitment to customer satisfaction very seriously. However, there are certain situations that are beyond our reach and, therefore, are not covered by this guarantee. Please note that we cannot be held responsible for:

• Spelling, punctuation or grammar errors made by the customer;
• Poor quality or low resolution of uploaded images;
• Design errors made by the customer during the product creation process;
• Incorrect choice of options, such as: finish, quantity or type of product;
• Defects in products, discovered after they have been delivered to the customer;
• Incorrect address indication by the customer.

We recommend that you thoroughly review your drawings and correct possible errors before placing your order. In order to continue to have reduced prices and provide its customers with these great offers and discounts, Tropical Stickers does not proof documents created by its customers after orders have been processed.

Returning money to the customer requires the customer to return the entire product. Upon correct receipt, Tropical Stickers' financial department will refund the amount paid.

3.6. Promotional campaigns

It is not possible to accumulate multiple promotional campaigns. For this reason, when there are several promotional campaigns in effect, the highest discount is automatically awarded.

The abusive use of the website aimed at obtaining undue financial advantages (promotions, discounts or others) by the user constitutes a crime of fraud, legitimizing Tropical Stickers to cancel the user's account, cancel any economic or other benefits that the user illegitimately gained access, take criminal or civil action against the user and demand compensation for material and moral damages.

Promotional offers or campaigns advertised are only valid for the moment they are displayed on the website, Tropical Stickers reserves the right to cancel promotional actions or campaigns or to suspend them for as long as it deems necessary, without the need for prior notice to the Customer .

3.6.1. Shipping Offer Campaign

The Postage Offer campaign consists of refunding the shipping cost of the order. To do this, a credit will be made to the Tropical Stickers customer account.

The campaign is valid for any delivery option, but the amount returned to the customer's account is always the amount corresponding to the most economical shipping option.

The shipping cost will be automatically returned to the Tropical Stickers customer account when payment is validated. The returned amount can be consulted in the “My Account” > “Everyone Wins” area and can be used within the following 89 days. To do this, simply click on “Use Balance” in step 3 of the shopping cart, before finalizing your order. If the customer does not use the credit within the indicated period, it will be considered expired and the amount cannot be recovered.

The campaign will be available again on any purchase 90 days after the credit is made available to the Tropical Stickers customer account. The discount will be displayed again in the shopping cart, as explained previously.

This campaign may or may not be cumulative with other campaigns. If cumulative, this campaign will only apply to the net amount actually paid by the customer.

Tropical Stickers reserves the right to change the conditions of this campaign at any time and without prior notice.

3.6.2. Everyone Wins Campaign

The Everyone Wins Campaign consists of attributing a value of €3.00 to a customer account for customers who register on the website through a Everyone Wins campaign link shared by an already registered customer. When a customer, who registered under the conditions previously described, makes their first purchase, €5.00 is credited to the customer account of the customer who initially shared the link for registration. When accumulating an amount equal to or greater than €100.00 in a customer account through this campaign, the customer has the possibility of refunding the accumulated amount. The amount will be made available via a prepaid card upon customer request. The card will be sent to the Customer's address, and the Customer must send all the identification details requested by Tropical Stickers when requesting a refund.

3.6.3. Other campaigns

This information is not exhaustive and may occasionally be overlapped by other campaigns in force.

IV. Conditions of sale - shipping and return policy

4.1. Order cancellation

When a purchase process is completed, the products cannot be modified nor the order can be cancelled. In order to ensure delivery within short deadlines, orders are immediately processed, preventing any changes. As this is a 100% customized product for the customer, no cancellation of the order is permitted.

However, Tropical Stickers reserves the right to cancel an order for a free or promotional product if there is any false or dubious identification element (name, email address, billing address, shipping address, contact, number of the User's credit card).

4.2. Returns

Tropical Stickers undertakes to fully reproduce the order as previewed in the editor, safeguarding against small color variations characteristic of offset printing, spelling errors, content errors or any other errors for which the customer is responsible.

Tropical Stickers strives to ensure 100% satisfaction. However, in situations where the order does not comply with the order placed by the customer (only in cases of damage or defect in the order), Tropical Stickers undertakes to reprint the product within a short period of time (at no cost). to the customer) or return the monetary value paid by the customer for the order, in which case the customer must send an email with the request to tropicalstickers@gmail.com, within a period of up to fourteen (14) days after receiving the product . In this case, you must attach a digital image of the product to the survey. Therefore, the exchange or refund of the order can be made as soon as we receive your contact. Tropical Stickers ensures that the amount in question (total amount spent on the product including shipping costs) will be refunded within a maximum period of 30 days after your contact.

4.3. Pricing

Product prices are described on the website and are in Euros. Prices and products may change at Tropical Stickers' discretion. Tropical Stickers may occasionally offer promotional discounts. The User must accept the conditions of the promotion in order to benefit from the discount. The User undertakes not to use more than one discount per item, unless such use is expressly permitted by Tropical Stickers.

4.4. Expedition

The title and risk of loss of all products ordered by the User transfers to the Carrier upon shipment and transfers to the User when the User signs proof that the ordered products have been received. Purchases are subject to Tropical Stickers' shipping and return policy. Tropical Stickers reserves the right to cancel the order of any product for any reason, including orders that may violate the intellectual property rights of third parties, notifying the buyer of the cancellation of the order.

Tropical Stickers offers three production deadlines, depending on the urgency of each order:

• 48 working hours (minimum price €3.95)

We recommend that you use the Normal delivery time whenever possible. If we are able to bring forward the production of your order, your order will be delivered to you before the defined deadline.

4.5. Shipping costs

The cost of shipping your order varies depending on the weight of the order and the degree of urgency of production, taking into account the delivery zip code. To calculate shipping costs and delivery times, add your products to the cart, go to the next page and enter your zip code.

Please note that the delivery time starts at 2pm on each working day (closing time for production planning).

4.6. Payment

Payments can be made by Paypal, MB, SEPA or Credit Card. Payment will be transferred on the order date. The final price of any product will be the price shown at the date and time of the order. The User ensures that all details provided at the time of ordering are correct and valid. The User ensures that the credit/debit card has sufficient funds to cover the costs of the order. Tropical Stickers reserves the right to obtain validation of the User's credit/debit card before processing any order. The contract is only complete when the amounts are received and confirmed by Tropical Stickers. Tropical Stickers reserves the right to deny any order placed by the User.

Tropical Stickers ensures that the entire payment process is carried out in complete security.

4.7. Return/Resend

If Tropical Stickers sends you a new order due to your defective product, you will have to return the damaged product within 30 days. Tropical Stickers reserves the right to charge for the new order if the damaged one is not returned within 30 days.

4.8. Correction of errors and inaccuracies

The information and product lists appearing on this website may contain typographical errors or be inaccurate, and may not be complete or up-to-date. Therefore, Tropical Stickers reserves the right to correct all errors, inaccuracies or omissions, and to change or update information at any time without prior notice (including after the User has placed their order). Please note that such errors, inaccuracies or omissions may concern the description, prices and/or availability of products. Tropical Stickers also reserves the right to limit or restrict product quantities (even after the User has submitted their order) for any reason, including, without limitation, if the product violates any terms of this contract.

If a product is offered for sale at an incorrect price or with incorrect information due to a typographical error, a pricing error, or product information that Tropical Stickers receives from partners, Tropical Stickers reserves the right to refuse or cancel orders for products cataloged at an incorrect price.

Tropical Stickers has the right to refuse or cancel these orders regardless of whether they have already been confirmed and whether the Customer has been charged for the sale. If the purchase has already been charged and the order is cancelled, Tropical Stickers will immediately issue a credit to the Customer's credit card account or refund the amount in the same way the purchase was made. If Tropical Stickers has overcharged for any product, it will reimburse the User for the difference between the amount charged and the correct price of the product in question.

4.9. Invoicing

The invoice is sent to the customer via their email account once payment is made and confirmed.

The invoice will also be available for download through the Tropical Stickers customer account, on the website www.tropicalstickers.com.pt.

V. Current Law

The seller of the products and services offered and sold on this website is TROPICAL- PAPELARIA E CONSUMÍVEIS, UNIPESSOAL LDA., a company duly established under the laws currently in force in Portugal, whose headquarters are located at Avenida Gago Coutinho 218, 4630-206 Marco de Canaveses.

All issues relating to the protection, infringement or illicit use of copyrighted materials must be addressed and resolved based on the copyright protection laws of Portugal. All other issues related to your access or use of this website must be dealt with and resolved based on the laws of Portugal. Any legal action or proceeding related to or resulting from your access to or use of this website must be taken in Portugal. As a User of the website, you agree to submit to the jurisdiction of the courts of Portugal; and agrees that jurisdiction is appropriate in any such legal action or proceeding. You further agree not to claim, in any legal action or proceeding involving Tropical Stickers, that a court in Portugal may be an inappropriate forum to carry out said legal action or proceeding.

5.1. Alternative Dispute Resolution

In the event of a consumer dispute as established in Law no. 144/2015, of 8 September, the consumer can resort to the European online Dispute Resolution Platform (available at http://ec.europa.eu/consumers/odr ) or the following alternative consumer dispute resolution entities

1. CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center ( www.consumidoronline.pt/ );
2. Consumer Conflict Arbitration Center of the District of Coimbra ( www.centrodearbitragemdecoimbra.com );
3. Lisbon Consumer Conflict Arbitration Center ( www.centroarbitragemlisboa.pt );
4. Porto Consumer Information and Arbitration Center ( www.cicap.pt );
5. Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court ( www.triave.pt );
6. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) ( www.ciab.pt );
For more information, see the Consumer Portal at www.consumidor.gov.pt/ .